Frequently Asked Questions
Everything you need to know about your audio experience.
How long does shipping take for my Raycon order?
Standard shipping within the United States typically takes 3 to 5 business days, while international orders may take 7 to 14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Are Raycon earbuds waterproof?
Most of our earbuds feature an IPX7 or IPX4 water resistance rating, making them resistant to sweat and splashes. Please check your specific model's specifications for exact details.
How do I pair my earbuds to my device?
Simply remove the earbuds from the charging case to enter pairing mode. Open the Bluetooth settings on your device and select your Raycon model to connect instantly.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Do my Raycon products come with a warranty?
Yes, all Raycon products include a limited one-year manufacturer's warranty that covers any defects in materials or workmanship.