Returns & Exchanges
At Raycon, we want you to be completely satisfied with your audio experience, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not happy with your purchase, you can return or exchange your items in their original condition within 30 days of delivery.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to start the process.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
Pack and Ship
Securely pack your Raycon products in their original packaging and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing